Customer Support

How to return an order

You can return us a product that you are not satisfied with within 14 days after the date of delivery of the order. To cancel your order you can access:

  • To the online form on the website through your customer account, click on "My account", then "My orders" and "Order description";
  • By phone: + (351) 256 044 718 (from Monday to Friday from 10am to 6pm).

For more information about our return policy, access the "" website at "Information" and "Terms and conditions of use" carefully read "Article 9: Deadline for withdrawal"